FAQ

Welcome to the ZaraTreasuresShop Customer Support & FAQ Center. This page provides answers to commonly asked questions about checkout, payment, shipping, order changes, tracking, and after-sales support. If you need help with a specific order, please email support@zaratreasuresshop.com and include your Order ID together with the email address used when placing the order.

Checkout, Discounts & Payments

• How do I apply a discount code?
  After adding your preferred items to the cart, proceed to checkout. On mobile devices, tap “Show order summary” to display the promotional code field. On desktop, the discount field normally appears beside the order total. Before completing payment, please confirm that the discount has been successfully applied to the final amount.
• Which payment methods are available?
  Depending on your country, device, and checkout configuration, available payment options may include PayPal, Apple Pay, Google Pay, Visa, MasterCard, American Express, and Diners Club. The exact payment methods displayed at checkout may vary by location.
• How much does shipping cost?
  ZaraTreasuresShop currently charges a flat international shipping fee of $5.99 USD per order. Any applicable shipping charges and promotional discounts will be shown clearly before you confirm payment.

International Shipping & Order Tracking

• Do you offer international shipping?
  Yes. We provide international shipping for eligible products across our Kitchen Harmony, Bedroom Retreat, and Workspace Essentials collections. Orders may be fulfilled from different distribution locations depending on stock availability and the delivery destination.
• How long does delivery usually take?
  Once your order has been processed and dispatched, international delivery typically takes approximately 10–20 business days. Delivery times can vary because of customs processing, carrier operations, destination location, local service conditions, and other logistical factors.
• How can I track my package?
  After the carrier accepts your shipment, a dispatch confirmation containing your tracking number will normally be sent to the email address used at checkout. You can follow the shipment through the relevant courier's official tracking website or international tracking services such as 17TRACK.
• Why has my tracking information not updated?
  Tracking systems may require approximately 24–48 hours to display the first scan after dispatch. Temporary gaps in tracking are also common when parcels are moving between international hubs, waiting for customs clearance, or being transferred between logistics providers.
• Why did only part of my order arrive?
  Orders containing several products may occasionally be divided into separate shipments if inventory is stored at different fulfillment locations. This helps prevent one unavailable item from delaying the remainder of your order. When an order is split, separate tracking numbers may be provided for each package.

Order Changes & Cancellations

• Can I update my delivery address?
  If you need to correct or change a shipping address, please contact support@zaratreasuresshop.com as soon as possible and use “Urgent: Address Change” as the subject line. Include your Order ID, checkout email, and the complete corrected address. Once an order has been dispatched, we may no longer be able to redirect it, and you may need to contact the shipping carrier directly.
• Can I change the items in my order?
  If you need to request a change to an item, variation, quantity, or other order detail, email support@zaratreasuresshop.com promptly with “Urgent: Order Change” in the subject line. Changes can only be considered before fulfillment or warehouse processing has begun.
• Can I cancel an order?
  Cancellation requests may be reviewed while an order remains unfulfilled. Where applicable, a processing charge may apply. Once the shipment has been transferred to the carrier, the order generally can no longer be cancelled.

Damaged, Defective, Missing, or Incorrect Items

• What should I do if my item arrives damaged?
  If a product is damaged during delivery, contact support@zaratreasuresshop.com promptly. Please provide your Order ID, the email address used at checkout, clear photographs or a short video showing the damage, and images of the outer packaging and shipping label.
• What if I believe the product has a manufacturing defect?
  If you believe an item from our Kitchen Harmony, Bedroom Retreat, or Workspace Essentials collections has a manufacturing-related issue, please send your Order ID together with clear photo or video evidence to our customer support team so the matter can be reviewed.
• What if I received the wrong item or something is missing?
  Please contact us as soon as possible if the contents of your shipment do not match your order. Include the relevant order information and clear photographs of the items received, packaging, and shipping label so that we can investigate the fulfillment issue.

Email Notifications & Order Communications

• I did not receive my order confirmation. What should I do?
  First check your spam, junk, and promotional folders, as automated order emails may occasionally be filtered. If you still cannot locate the confirmation, contact support@zaratreasuresshop.com using the email address associated with your order so our support team can review the transaction and resend the relevant information where available.
• Why have I not received my tracking email yet?
  Shipping notifications are generally issued after the parcel has been dispatched and tracking details become available. Please allow approximately 24–48 hours after processing and check your spam or junk folder before contacting customer support.

Need Additional Assistance?

If your question is not covered in this FAQ, our customer support team is available to help. Including your Order ID and the email address used at checkout will help us identify your order and respond more efficiently.

Store / Brand Name: ZaraTreasuresShop
Operating Company: HONGKONG ELITE MATERIAL TRADING LIMITED
Customer Support Email: support@zaratreasuresshop.com
Customer Service Phone: +1 (234) 230-7521
Registered Business Address: Flat/Rm A, 12/F, ZJ 300, 300 Lockhart Road, Wan Chai, Hong Kong