Shipping Policy
Effective Date: September 2026
Thank you for choosing ZaraTreasuresShop. This Shipping & Delivery Policy explains how we prepare, dispatch, track, and deliver orders placed across our Kitchen Harmony, Bedroom Retreat, and Workspace Essentials collections. Please review the information below carefully so you understand our fulfillment procedures, estimated delivery periods, and your responsibilities as a customer.
1. Order Preparation & Fulfillment
Before an order is shipped, the items are prepared for dispatch and packaged with reasonable care to help protect them during transportation.
Our standard order processing period is typically 1–3 business days. Orders submitted on weekends or recognized public holidays will generally begin processing on the next available business day.
Processing time refers to the period required to prepare an order before it is handed to the shipping provider and should not be confused with the estimated transit time described below.
2. Shipping Fees & Estimated Delivery Times
ZaraTreasuresShop currently offers international shipping at a flat rate of $5.99 USD per order.
Once your parcel has been dispatched, the typical international delivery period is approximately 10–20 business days. Actual delivery times may differ depending on the destination, customs processing, local carrier operations, transportation conditions, and other logistical factors.
Any delivery estimate shown on our Website or communicated by our support team is provided for general guidance and does not represent a guaranteed arrival date.
3. Delivery Delays & Circumstances Beyond Our Control
Although we make reasonable efforts to support timely delivery, circumstances outside our direct control may delay a shipment after it has entered the carrier network.
Potential causes of delay may include customs inspections, severe weather, transportation interruptions, labor disputes, high-volume holiday periods, border processing delays, regional service disruptions, or other force majeure events.
Where such circumstances occur, delivery may require additional time beyond the original estimate.
4. Shipment Tracking
After your order has been dispatched, tracking information will normally be sent to the email address provided during checkout.
You may use the tracking number to follow your parcel through the applicable carrier's tracking system or through internationally available tracking platforms such as 17TRACK.
Please allow approximately 24–72 hours after receiving your shipping confirmation for the carrier's system to register the initial scan and begin displaying updated tracking information.
5. Split Shipments & Separate Deliveries
Orders containing multiple products may occasionally be fulfilled from more than one warehouse or distribution location, depending on current inventory availability.
To avoid unnecessary delays, we may divide an order into multiple packages rather than holding the entire order until every item is available from one location.
As a result, customers may receive more than one tracking number, and individual packages from the same order may arrive on different dates.
6. Order Changes & Address Corrections
If you need to request a change to your shipping address or product selection, please contact us within 12 hours after placing your order.
Send your request to support@zaratreasuresshop.com and use “Urgent: Order Amendment” as the email subject. Please include your order number, the email address used at checkout, and complete details regarding the requested change.
We will make reasonable efforts to accommodate eligible amendment requests. However, once an order has entered fulfillment, been packaged, or been transferred to the shipping carrier, we may no longer be able to cancel, modify, redirect, or update the shipment.
7. Failed Delivery Attempts & Unclaimed Parcels
If a delivery attempt is unsuccessful, the carrier may provide instructions for arranging another delivery attempt or collecting the package from a designated local facility.
Customers are responsible for following the carrier's instructions and collecting or receiving the shipment within any applicable holding period.
ZaraTreasuresShop is not responsible for losses, returned shipments, or unclaimed parcels resulting from an incorrect or incomplete shipping address supplied during checkout, refusal of delivery, or failure to collect a parcel within the carrier's designated timeframe.
8. Tracking Without Recent Movement
- Recent Tracking Activity: If the most recent tracking update occurred within the previous 7 days, the parcel may still be moving through the carrier's network even if additional scans are not yet visible.
- No Update for More Than 7 Days: If the tracking information has shown no new movement for more than 7 consecutive days, please contact support@zaratreasuresshop.com and provide your order number. Our customer support team may then contact the applicable carrier to request further information regarding the shipment.
9. Lost Parcels & Delivered-Status Claims
- Confirmed Lost in Transit: If the shipping provider formally confirms that a parcel has been lost while in transit following its investigation, ZaraTreasuresShop will arrange a replacement shipment at no additional cost to the customer.
- Packages Marked as Delivered: Once a carrier's official tracking system records a shipment as “Delivered”, the order will generally be considered successfully delivered. ZaraTreasuresShop does not ordinarily provide refunds or complimentary replacement shipments for parcels reported missing, stolen, misplaced, or otherwise unavailable after confirmed delivery.
If a parcel is marked as delivered but cannot be located, customers are encouraged to check the immediate delivery area, household members, building reception or mail facilities, neighbors where appropriate, and the carrier directly before contacting our support team.
10. Fulfillment Locations
To support international order fulfillment, products may be dispatched through different logistics or fulfillment locations depending on current stock availability, delivery destination, and operational requirements.
Our fulfillment network may include locations in North America, Europe, and Australia, as well as facilities or distribution points located near relevant production or supply partners.
The shipping origin of a specific order may therefore vary. Dispatch location is determined based on factors such as inventory availability, the customer's destination, and overall delivery efficiency.
11. Important Shipping Information
- Processing and delivery timeframes are estimates only and should not be understood as guaranteed delivery commitments.
- For international shipments, the customer may be regarded as the importer of record under the laws of the destination jurisdiction. Any applicable import duties, customs charges, VAT, taxes, brokerage fees, or clearance costs imposed by local authorities or third parties are the responsibility of the recipient unless explicitly stated otherwise at checkout.
- Customers are responsible for reviewing and confirming that all delivery details entered during checkout are complete and accurate before submitting an order.
- Any transfer of risk relating to loss or damage during or after delivery will be determined by the applicable shipping terms and mandatory laws governing the customer's jurisdiction.
12. Shipping & Logistics Support
If you require assistance with order processing, dispatch information, tracking updates, estimated delivery periods, or another shipping-related issue, please contact our customer support team.
Providing your order number and the email address used during checkout will help us locate your order information more efficiently.
Store / Brand Name: ZaraTreasuresShop
Operating Company: HONGKONG ELITE MATERIAL TRADING LIMITED
Customer Support Email: support@zaratreasuresshop.com
Customer Service Phone: +1 (234) 230-7521
Registered Business Address: Flat/Rm A, 12/F, ZJ 300, 300 Lockhart Road, Wan Chai, Hong Kong