Return Policy
Effective Date: September 2026
At ZaraTreasuresShop, we aim to provide practical home organization products through our Kitchen Harmony, Bedroom Retreat, and Workspace Essentials collections. If you experience an issue with an order you have received, please contact our customer support team at support@zaratreasuresshop.com as soon as possible. To help us review your request efficiently, please include your Order ID and the email address used during checkout.
1. Final Sale Policy & Change-of-Mind Requests
Orders completed through ZaraTreasuresShop are generally treated as final sales. We do not normally accept refunds or exchanges where the request is based solely on a change of mind, personal preference, a different style preference, or a request to switch to another variation or product.
Exceptions may apply where the item arrives damaged, contains a confirmed manufacturing defect, is incomplete, or differs materially from the product originally ordered.
2. Damaged, Defective, Incomplete, or Incorrect Items
Although orders are prepared and checked before dispatch, damage or fulfillment errors may occasionally occur during processing or transportation.
If your order arrives damaged, defective, missing components, or contains an incorrect item, please inspect the package promptly and contact us within 7 calendar days of the carrier's confirmed delivery date.
To submit a claim, please email support@zaratreasuresshop.com and include the following information:
- Your Order ID and the email address associated with the purchase.
- A clear description of the damage, defect, missing component, or fulfillment error.
- Clear photographs or short video evidence showing the condition or issue affecting the product.
Each claim is reviewed individually by our customer support team. If the issue is verified, ZaraTreasuresShop may provide an appropriate resolution depending on the circumstances. This may include a replacement item, a partial refund, or a full refund.
3. Refund Processing Time
If a refund is approved, the applicable amount will be returned to the original payment method used when the order was placed.
Refunds generally require approximately 7–12 business days to be processed and reflected on the customer's account. The exact timing may vary depending on the bank, card issuer, or payment provider handling the transaction.
4. Replacement Eligibility
ZaraTreasuresShop does not offer optional exchanges for different sizes, colors, styles, designs, or product categories simply because a customer prefers an alternative item.
Replacement products may be offered only where the original item is confirmed to be damaged, defective, incorrect, incomplete, or otherwise eligible under an approved claim.
5. Unauthorized Returns
Please do not send merchandise back to our registered business address, warehouse, fulfillment center, or any other facility unless you have first received written approval and specific return instructions from our customer support team.
Packages returned without prior authorization may not be identifiable or accepted through the appropriate return process. As a result, ZaraTreasuresShop cannot guarantee a refund, replacement, credit, or other compensation for items returned without our written authorization and designated return instructions.
6. Customer Support & Claim Assistance
If you have questions about this policy or need to submit a claim relating to an order, please contact us using the details below. Including your Order ID and the checkout email address will help us locate and review your transaction more efficiently.
Store / Brand Name: ZaraTreasuresShop
Operating Company: HONGKONG ELITE MATERIAL TRADING LIMITED
Customer Support Email: support@zaratreasuresshop.com
Customer Service Phone: +1 (234) 230-7521
Registered Business Address: Flat/Rm A, 12/F, ZJ 300, 300 Lockhart Road, Wan Chai, Hong Kong